Privacy Policy

Last updated: July 10, 2026

1. Data Collection

When you use SmileDial, we may collect various types of information, including but not limited to:

• Personal Information: Name, phone number, and contact details provided during patient intake or scheduling.
• Call Data: Audio recordings, transcripts, and metadata associated with inbound and outbound calls.
• Usage Information: Data on how you interact with our service and website.

2. How We Use Your Information

The information we collect is used to:

• Provide and improve the SmileDial phone support services.
• Facilitate scheduling and integration with dental practice management systems (e.g., Open Dental).
• Monitor and analyze trends, usage, and activities in connection with our services.
• Comply with legal obligations and resolve any disputes.

3. Third-Party Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties that help us operate our business, such as cloud hosting providers and speech-to-text services.
• Dental Practices: Information collected on behalf of a dental practice is shared directly with that practice and its authorized systems.
• Legal Authorities: When required by law or to protect our rights and users.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at adam@rockleedevelopment.com.