Customized AI phone support
A phone agent built around how your dental practice works.
Help answer the calls your team cannot always reach—from overflow and missed calls to after-hours or broader phone coverage. SmileDial supports scheduling, new-patient intake, and approved practice questions through workflows configured for your office.
Support where your phones need it
Help more callers without forcing every call into the same workflow.
Call routing determines when the agent answers. Your practice configuration determines how it helps.
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Missed-call support
Give callers an immediate path forward when the front desk cannot reach the phone.
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Overflow coverage
Add capacity during busy periods while your team handles the calls that need a person.
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After-hours or every call
Use the agent outside office hours or as a first response for every inbound call, depending on your phone routing.
Natural conversation. Controlled workflow.
An AI caller experience that knows what must happen next.
Each call maintains memory across intake, availability, patient verification, and booking.
Booking safeguard: an appointment is reported as booked only after the scheduling action returns definite success.
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Understand
Identify the caller’s request
Determine whether the caller is new or existing, what they need, and the preferences they share.
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Constrain
Apply the practice’s rules
Match the request to configured appointment types, providers, operatories, and Open Dental availability.
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Verify
Complete the required checks
Verify an existing patient or collect the supported identity and contact details for a new-patient record.
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Confirm + act
Book only when the workflow is ready
The selected time, appointment type, verified patient, and final caller confirmation must align before booking.
Hear the first interaction
A clear opening that gets the call moving.
Listen to the current opening used by one sample practice, then see how a representative scheduling and intake flow stays on track.
This recording is from an Aroma Dental sample implementation; the practice name and assistant identity are configurable.
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AI
Welcome + identify
Are you a new or existing patient, and how can I help today?
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01
Understand the visit
Capture the request and relevant scheduling preferences.
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02
Check live options
Use configured rules and current Open Dental availability.
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03
Verify + confirm
Align the patient, selected time, and explicit approval before acting.
Illustrative flow. Exact wording changes with the caller and practice configuration.
Configured for your practice
More than scheduling assistance.
Conversational phone support meets practice-specific information and controlled Open Dental workflows.
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Answer approved practice questions
Share configured practice information without inventing an answer.
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Assist with scheduling
Find suitable times using Open Dental availability and configured appointment, provider, and operatory rules.
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Support new-patient intake
Collect supported identity and contact details and create a new-patient record after the caller confirms they are new.
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Verify existing patients
Use available identity details to find the right record and ask for clarification when a match is ambiguous.
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Keep the call state intact
Track the request, returned times, chosen slot, patient status, and confirmation across the conversation.
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Return a definite outcome
Confirm only after Open Dental reports success; uncertain outcomes stop for follow-up instead of risking a duplicate action.
Not a one-size-fits-all receptionist
Shape the solution around your real call flow.
Every practice has different hours, appointment types, provider rules, intake needs, and escalation points. SmileDial combines those operational details with a controlled voice workflow.
Book a Consultation- 01Practice information and approved answers
- 02Appointment types and scheduling rules
- 03Provider and operatory preferences
- 04New- and existing-patient call paths
- 05Missed, overflow, after-hours, or broader routing
- 06Failure and staff follow-up behavior
Build the right phone workflow
Give more callers a helpful next step.
See SmileDial in action, or talk through a customized solution built around your practice’s coverage, intake, and scheduling needs.